Jacks on Track Success Coach
Location: Student Service Center
Regular/Temporary: Regular
Job ID: 607832
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
No job description available
Special Information
• This position is open to multiple work modalities including in person at the Flagstaff Mountain campus, or as a hybrid/remote position within or outside of Arizona, with or without accommodation.
• This position is posted as Jacks On Track Success Coach, which is a working title. The NAU system title for this position is Student Development Coordinator, Senior.
• This position is subject to the availability of funding. The incumbent is not eligible for Classified Staff layoff or recall status.
• To be considered for this position, a resume, cover letter, and three professional references are required in addition to the application.
• Two (2) positions are available.
Job Description
The Jacks on Track Student Development Coordinator, Sr re-engages students who have stopped out and helps them get back on track to completing their degrees. The Student Development Coordinator, Sr outreaches to eligible students and responds to referrals from campus colleagues. When students are assigned to them, the Student Development Coordinator, Sr provides comprehensive case management and holistic, individualized, and high-touch support, including but not limited to assistance with university processes, connection to resources, and access to financial aid, from re-admission through degree completion. The Student Development Coordinator, Sr builds relationships with students and works to understand students' strengths, challenges, barriers, and goals; develops gameplans with students; tracks their progress; provides motivation; and celebrates students' successes. They also collaborate with colleagues in University Advising, Enrollment Management, Student Affairs, and other departments to provide exemplary student support. Additionally, they work with team members to address systemic issues and strategize on ways to improve retention and degree completion.
Student Support - 60%
• Outreach to eligible students and respond to referrals from campus colleagues.
• Educate students about the benefits of participating in the Jacks on Track program.
• Work with students one-on-one to assess their strengths, challenges, barriers, and academic goals.
• Align resources and support services with students' educational goals and to promote persistence and academic success.
• Facilitate students' use of institutional resources, services, and systems.
• Provide assistance with university processes, connection to resources, and access to financial aid from re-admission through degree completion.
• Work with students to develop comprehensive degree completion plans.
• Serve as a resource, advocate, and mentor for assigned students as they strive to balance education, employment, family, health, and/or other life responsibilities and challenges.
• Initiate and maintain frequent contact with students and track progress, provide motivation, troubleshoot issues, and celebrate successes.
• Develop meaningful relationships with students based on empathy, compassion, and appreciative, developmental, and intrusive advising approaches.
• Collaborate with colleagues in University Advising, Enrollment Management, Student Affairs, and other departments to provide exemplary student support.
• Consult with the Jacks on Track team to determine the best course of action for difficult student situations.
• Take proactive measures to ensure timely responses to students' questions and concerns and prompt resolution of any potential obstacles related to admissions, enrollment, academic success, financial aid, student accounts, and personal challenges.
• Act as a positive representative of outreach and support and a positive role model for students.
• Develop key collaborations with other retention offices across the campus to achieve student development goals.
• Develop and demonstrate cultural fluency to understand different perspectives, communicate effectively, adapt, and respond to student interactions in meaningful ways.
Caseload Management - 20%
• Manage a caseload of students.
• Maintain accurate and detailed contact notes.
• Track contacts, enrollment, and degree progress and completion.
• Document obstacles and challenges.
• Maintain department-related data used to conduct research and evaluate program effectiveness.
• Provide updates and report on the progress and challenges of the students within the caseload as needed.
Program Operation - 15%
• Assist with the design, implementation and evaluation of services that provide innovative, meaningful, and supportive experiences to students that integrate academic learning and individual growth and help improve the student experience.
• Serve as a resource for other professionals by providing consultation and professional development opportunities across campus to enhance understanding of the stop-out student experience and the Jacks on Track program.
• Partner with University Advising, Student Affairs, Office of Scholarships and Financial Aid, Student Accounts, Academic Affairs, Faculty, Student Life, and other campus offices and programs to facilitate and support student success initiatives.
• Assist with the assessment of program effectiveness measured both quantitatively (retention, persistence, grades, etc.) and qualitatively through student experience surveys and other reflective feedback.
• Serve as an ambassador for outreach and support programs at campus and community events.
Other - 5%
• Perform other duties as assigned.
Travel may be required annually for training and team building activities. Will need to work flexibly outside of standard business hours to meet with students.
Minimum Qualifications
• Undergraduate bachelor's degree.
• 3-5 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
• Master's degree in relevant field.
• Experience in education working with students one-on-one to assist with academic success and degree completion.
Knowledge, Skills, & Abilities
Knowledge
• Knowledge of contemporary issues facing college students, especially adult learners and students from historically marginalized backgrounds.
• Knowledge of primary factors that impact student retention and common strategies used to increase student success.
• Knowledge of, or ability to learn, Zoom, SalesForce CRM, PeopleSoft Student Information System, Business Objects and Enterprise Reporting tools, Microsoft Word, Excel, PowerPoint, and Teams.
Skills
• Skill in customer service, rapport building, active listening, and coaching.
• Skill in problem solving and decision making.
• Skill in establishing and maintaining effective and productive working relationships with team members and partners.
• Skill in verbal and written communication.
Abilities
• Ability to work with people from diverse cultures and backgrounds and promote an inclusive environment.
• Ability to organize and prioritize effectively.
Salary
Anticipated salary range is $47,634 - $52,000. Annual salary commensurate with candidate's qualifications and related experience.
Application Deadline
May 20, 2024 at 11:59 p.m.
To apply and see full details, visit https://apptrkr.com/5190360
jeid-e5a6ed07a1fece479b1d0df3a0c27187
