Associate Director, Continuing Education

Compensation:

$59,934 annually

Compensation Type:

Exempt

Employment Type:

Regular

Grade:

E05

Position Summary

This position is responsible for sales, program development, and successful implementation of Center for Workforce Development (CWD) training programs.

 

MAJOR DUTIES

 

• Sells classes to area businesses by maintaining fruitful relationships with clients; addressing client needs effectively; researching and identifying new market opportunities; and preparing and delivering pitches to potential clients.

 

• Actively seeks and develops new training account opportunities by calling new customers, obtaining orders, planning and organizing daily work schedule to call on new potential clients/customers, resulting in submitted proposals.

 

• Services existing accounts, obtains orders, establishes new training agreements, and develops responses to requests for proposals (RFPs) for training needs.

 

• Develops new programs and certifications that support workforce development needs of employers and employees.

 

• Achieves monthly and annual proposal, enrollment and revenue goals by integrating marketing, operations, and financial knowledge.

 

• Oversees the research, analysis and recommendations for new business opportunities and new training sales options with a keen awareness of organizational growth initiatives related to regional markets and target customer segments, as well as CWD’s potential to meet customer needs.

 

• Develops and implements plans designed to increase existing business and capture new opportunities for workforce development classes including both existing customer relationships and new markets.

 

• Maintains currency with workforce development initiatives in order to recommend new training programs and services, including local trends and organizations, workforce certification and credentials, current innovations, labor market demands, current research, national trends, continuing education professional development and competition.

 

• Schedules client-driven classes, assigns instructors, and coordinates additional logistics with the Operations Team to ensure client satisfaction.

 

• Collects and analyzes information and prepares data and sales reports, leveraging real data and capitalizing on business trends and opportunities.

 

• Represents the college to students, outside agencies, and community partners and colleges, including departmental Advisory Committees, demonstrating cultural competency, diversity, and inclusivity.

 

• Recruits and interviews potential instructors and, in coordination with other staff, schedules classes and assigns instructors.

 

• Monitors and reviews instructor performance through evaluations.

 

• Performs other duties as assigned.

 

 

KNOWLEDGE REQUIRED BY THE POSITION

 

• Extensive experience in inbound/outbound sales.

 

• Extensive experience planning, scheduling and coordinating multiple programs, events, and activities.

 

• Skill in the development, content and delivery of training.

 

• Excellent verbal and written communications skills to communicate effectively with outside organizations, staff, and professional training group members.

 

• Ability to communicate effectively with individuals from diverse backgrounds.

 

• Excellent customer service skills.

 

• Exceptional analytic skills/ability to solve complex problems.

 

• Ability to evaluate technical information.

 

• Demonstrated interpersonal, critical thinking and communication skills.

 

• Knowledge of marketing and communication processes associated with website and online marketing campaigns, including knowledge of web analytics, search engine optimization, and social media technologies.

 

• Knowledge of computer programs and databases related to educational applications, with advanced computer and software skills.

 

• Knowledge of methods and techniques for conducting needs assessment.

 

• Skills in small group facilitation and ability to establish and maintain effective working relationships with others.

 

• Skill in the operation of computers and job-related software programs, including Microsoft Office.

 

SUPERVISORY CONTROLS

 

The supervisor assigns work in terms of department goals and objectives. The supervisor spot-checks completed work for the nature and propriety of the final results.

 

GUIDELINES

 

Guidelines include the employee handbook, college policies and procedures. These guidelines require judgment, selection and interpretation in application.

 

COMPLEXITY/SCOPE OF WORK

 

• The work consists of varied specialized duties. Frequent interruptions contribute to the complexity of the position.

 

• The purpose of this position is to perform specialized duties in the sales, development and implementation of Center of Workforce Development programs and initiatives. Success in this position contributes to the efficient and effective delivery of training to customers and meeting departmental metrics and goals.

 

 

CONTACTS

                                                                     

• Contacts are typically with co-workers, other college personnel, business owners, industry representatives, and members of the general public.

 

• Contacts are typically to give or exchange information, to resolve problems, to provide services.

 

PHYSICAL DEMANDS/ WORK ENVIRONMENT

 

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee frequently lifts light objects.

 

• The work is typically performed in an office.

 

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

 

This position assists with the supervision of adjuncts and other staff as assigned.

MINIMUM QUALIFICATIONS

 

• Bachelor’s degree and five years of experience in sales in a college, university or corporate environment.

 

• Master’s degree and/or higher education and/or workforce development experience preferred.

 

The following REQUIRED documents must be submitted with the application in order to be considered. Upload all required documents under the Application Questions 2 section for "Additional Documents Required".

• Cover Letter (Required)
• Curriculum Vitae (CV) or Resume (Required)
• Unofficial transcripts (Required)
• List of 3 Supervisor References. (Required)
• Letters of Recommendation (Optional)

 

This position will remain open until filled with the first review of applications occurring on Monday, October 28, 2024.

 

EEO STATEMENT: San Juan College is dedicated to providing equal employment and educational opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin. disability, age, genetic, veteran's status, or on the basis of any other category protected under federal, state and local laws.