Posted: Feb 19, 2025

Business Service Center Manager, College of Education and Human Development

University of Texas at San Antonio - San Antonio, TX

Application Deadline: N/A

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 13161

Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more https://www.utsa.edu/, on https://www.utsa.edu/today/ or on https://twitter.com/utsa, https://www.instagram.com/utsa/, https://www.facebook.com/utsa, https://www.youtube.com/user/utsaor https://www.linkedin.com/school/the-university-of-texas-at-san-antonio/?lipi=urn%3Ali%3Apage%3Ad_flagship3_university_admin%3BFcmdPCevQ7ebJE1xpIJlRw%3D%3D.

In 2024, the https://www.utsa.edu/today/2024/08/story/utsa-and-ut-health-san-antonio-merger-announced.html authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 03/06/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: $67,000 annualized with flexibility, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials:

• Resume and Cover letter are required.
• Reference information for three points of contact including at least one current/former supervisor.

Essential Functions

Job Summary

Under minimal supervision and with extensive latitude for the use of initiative and independent judgment, directs and oversees the Business Service Center day-to-day operations.

Core Responsibilities

• The Business Service Center is responsible for processing all business transactions and providing various financial, analytical, and business process transactional services to faculty and staff within area of assigned responsibility. Plans, assigns, and supervises the work of others.
• Manages the day-to-day operations of the Business Center. Oversees the completion, accuracy, and timeliness of a variety of complex, business transactions to include a combination of accounting (posting/reconciling), budget development and monitoring, personnel, and payroll transactions, purchasing, records management and other related area.
• Supervises the Business Center Specialists and student assistants and provides training regarding various business transactions such as: accounting, purchasing and procurement, travel, and reconciliation of accounts. Establishes clear expectations from Business Center staff and prepares annual staff performance evaluations to identify strengths and improvement opportunities.
• Establishes system of controls for business process management systems and develops procedures to improve existing systems; establishes business process management methods for capturing, defining, analyzing, and streamlining business processes for better delivery of administrative services, data flows, approvals, feedback loops, internal controls, and process execution.
• Ensures documentation and accuracy of business processes, controls that are effective, efficient and protect data integrity. Coordinates with appropriate functional leads to implement processes which improve data integration and processes improvements across all functional areas.
• Prepares monthly financial reports for Department Chairs and faculty on various funding sources: federal, state, local, and private to ensure compliance with university policies.
• Participates in the implementation of goals, policies, priorities, and procedures related to business process management regarding resource allocation, human resources modeling, and coordination of people and resources; communicates and coordinates policies, practices, and procedures with department chairs/managers, vendors, reporting agencies, clients, and other customers.
• Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.
• Maintains a high degree of confidentiality and ensures safety of all confidential and sensitive information this position is privy to.
• Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses; obtains, researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer inquiries/requests; handles and resolves customer complaints; elevates unresolved issues to the appropriate resources; manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.
• Attends meetings and serves on committees.
• Completes special projects and assignments.
• Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
• Performs other duties as assigned.
Required Qualifications

• Bachelor's degree from an accredited university.
• Five (5) years of experience in one or more of the following areas: Human Resources, Financial Reporting, Purchasing and Travel, including two years of experience supervising full time staff.

Preferred Qualifications

• Master's degree in business related field, public administration, education or related field from an accredited university.
• Certified Public Accountant.
• Experience managing internally and externally funded research projects.

Knowledge, Skills, and Abilities

• Tact, diplomacy, and judgement necessary in dealing with others.
• Must be detail oriented and able to work independently.
• Proficient in Microsoft Office Suite and financial software/systems.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Working Conditions

• Office environment.
• Personal computer and standard office equipment.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

To view the full job posting and apply for this position, go to https://apptrkr.com/6013975

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