Posted: Jun 3, 2025

Business Relationship Manager - University Technology Solutions (UTS)

University of Texas at San Antonio - San Antonio, TX

Application Deadline: N/A

Business Relationship Manager - University Technology Solutions (UTS)

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 13416

Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more https://www.utsa.edu/, on https://www.utsa.edu/today/ or on https://twitter.com/utsa, https://www.instagram.com/utsa/, https://www.facebook.com/utsa, https://www.youtube.com/user/utsaor https://www.linkedin.com/school/the-university-of-texas-at-san-antonio/?lipi=urn%3Ali%3Apage%3Ad_flagship3_university_admin%3BFcmdPCevQ7ebJE1xpIJlRw%3D%3D.

In 2024, the https://www.utsa.edu/today/2024/08/story/utsa-and-ut-health-san-antonio-merger-announced.html authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 6/6/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $62,000/Annualized, commensurate with education, experience and qualifications.

Hours: 40 hours per week, exempt.

Required Application Materials:

Resume is required.
Cover letter is preferred.

Essential Functions

Job Summary

Elicit, analyze, specify, and validate the business needs of stakeholders, customers, or end users.

Core Responsibilities

Responsibilities include interviewing, gathering and compiling user requirements to understand the technology solutions needed. Partner with clients to make good technology decisions and ensure UTS understands the client's business requirements.
Build strong, collaborative relationships with IT service owners, project sponsors and business clients; track client satisfaction; and develop applicable improvements.
Ensure effective and open communication occurs from service delivery to project delivery (e.g., planned downtime, changes, open tickets, service status); manage expectations of multiple business stakeholders; provide points of contact; and serve as a bridge between IT and the business.
Ownership of the UTS service catalog and using knowledge of the UTS service offerings to leverage existing IT solutions to offer innovative solutions to clients.
Identify user requirements via interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Work collaboratively with clients to define and prioritize technology initiatives. Lead initiatives to assist clients in achieving business goals and objectives as well as creating business value.
Define and report key service metrics; act as an escalation point for major issues with aspects of service delivery; and work with service owners to develop and monitor service improvement plans.
Ensure project teams provide regular reports regarding project status, issues, and changes to customers; and make certain project requirements are understood, documented, and approved by all stakeholders.
Assist in developing an IT strategic plan/roadmap that maps to business strategies through an understanding of the client's needs. Provide clear communication regarding business project governance processes; assist clients in developing proposals and advance proposals through the project intake and assessment process.
Offer creative, innovative, and strategic solutions to business challenges. Influence business and IT stakeholders to help clients achieve business objectives. Leverage existing relationships to influence decision makers to move forward with initiatives that will benefit both the department and the organization. Resolve issues and challenges such as differing agendas, awareness of bureaucratic implications and resistance to change.
Assist in conducting research on software and hardware products and participate in the QA of purchased solutions.
Occasional evening and weekend work to meet deadlines.
Promote safety and environmental protection by working in a safe manner; immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
Performs other duties as assigned.

Required Qualifications

Bachelor's Degree from an accredited institution.
At the department's discretion, experience may substitute for education on a year-for-year basis.
Three (3) years of related work experience in Information Technology.
Experience working in a large, complex, and customer-focused service delivery environment, in support of business strategy.
Experience facilitating change management involving business processes and organizational change.
Demonstrated knowledge of core IT business processes, operations, and strategic use of technology to optimize business objectives.
Experience working in a team-oriented, collaborative environment.
This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Knowledge Skills & Abilities

Strong customer service orientation.
Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
Thorough high-level understanding of IT services and technologies in use.
Ability to understand client's major business activities and processes.
Understanding of industry trends and competition.
Proficient in Microsoft Office Suite.

Additional Information

UTSA is a tobacco free campus.
This is a security sensitive position. Employment is contingent upon a successful background check.
Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Working Conditions

Working Environment:

Office Environment.
Personal computer and standard office equipment.
Occasional weekend and evening hours required.

This position will require working both remotely in Texas and on campus (approximately five or more days on campus per month). Travel and parking expenses are the employee's responsibility. Applicants must be adaptable and open to working in both environments.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

To view the full job posting and apply for this position, go to https://apptrkr.com/6271247

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