Ticket Sales Representative

Ticket Sales Representative

 

Location: San Antonio, TX

 

Regular/Temporary: Regular

 

Job ID: 13643

 

Full/Part Time: Full Time

 

Org Marketing Statement

 

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more https://www.utsa.edu/, on https://www.utsa.edu/today/ or on https://twitter.com/utsa, https://www.instagram.com/utsa/, https://www.facebook.com/utsa, https://www.youtube.com/user/utsaor https://www.linkedin.com/school/the-university-of-texas-at-san-antonio/?lipi=urn%3Ali%3Apage%3Ad_flagship3_university_admin%3BFcmdPCevQ7ebJE1xpIJlRw%3D%3D.

 

In 2024, the https://www.utsa.edu/today/2024/08/story/utsa-and-ut-health-san-antonio-merger-announced.html authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

 

Posting End Date: Applications will be accepted through 11:59 PM CDT on 07/15/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

 

Salary Range: Up to $31,900 annualized, commensurate with education, experience and qualifications.

 

Hours: up to 40 hours per week, non-exempt.

 

Required Application Materials:

 

• Resume is required.

• Cover letter is preferred.

• Name and contact information for three (3) professional references.

 

Essential Functions

 

Job Summary

 

To maximize ticket sales, revenue generation, customer acquisition and customer relationships for all ticketed sports and home events. Responsible for selling tickets, partial plans and group packages via phone calls, face-to-face interactions and in-stadium as well as selling special events.

 

Core Responsibilities

 

• Drive ticket sales for all UTSA Ticketed sports by selling season tickets, corporate packages, mini plans, single game, groups, and promotional offers for all sporting events.

• Proactively reach out to past buyers, current clients, and new leads via phone calls, in person meetings, Vozzi texting, email and networking events.

• Contact area businesses and individuals via phone, in-person appointments and networking events to sell season, corporate, partial and group ticket plans.

• Work home games, performing various ticket sales and service duties throughout the game.

• Cultivate relationships to encourage repeat business through providing excellent customer service.

• Achieve and exceed sales goals established by management.

• Proactively create opportunities for new business with existing and new customers.

• Provide superior customer service to clients throughout the season.

• Accurately enter data into databases and systems. Regularly communicate and report individual sales progress.

• Work collaboratively with marketing and ticket operations to provide input on sales and messaging calendars. Writes and proofreads copy.

• May assist Athletics Development team by reaching out to contracts, offering opportunities for donor donations/fundraising.

• Work, as needed, outside of business hours, including evenings, holidays or weekends.

• Performs other duties as assigned.

Required Qualifications

 

• High school diploma or GED.

• One (1) year of experience in tickets sales and/or customer service. Will consider internship experience.

• Ability to recognize and capitalize on opportunities to strategies on sales with customers.

• Experience with building customer relationships.

• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

 

Preferred Qualifications

 

• Bachelor's degree from an accredited institution in Marketing, Business Administration, or Communications.

• Two (2) years of paid experience in ticket sales and/or customer service.

• Experience working with ticket seasons, packages, inventory and pricing.

 

Knowledge, Skills, and Abilities

 

• This position has weekly sales targets that will be measured and evaluated regularly.

• Excellent interpersonal skills

• Know and understand policies of the NCAA, American Athletics Conference and University of Texas as San Antonio.

 

Additional Information

 

• UTSA is a tobacco free campus.

• This is a security sensitive position. Employment is contingent upon a successful background check.

• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

 

Working Conditions

 

• Office environment.

• Willingness to work flexible hours, including game days and special events.

 

Physical Demands:

 

• Sedentary: Up to 10 lbs. - Ability to exert up to 10 of force to lift, carry, push, pull or otherwise move objects.

 

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

 

Equal Employment Opportunity

 

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

 

To view the full job posting and apply for this position, go to https://apptrkr.com/6323172

 

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